Last updated: June 2026

At TheGromify, we're committed to high-quality grooming products and excellent service. If something isn't right, we'll do our best to make it right.

14-Day Returns (Change of Mind)

You have 14 days from delivery to request a return if you change your mind. To be eligible, the item must be unused, unopened, and in its original packaging, with proof of purchase. Return shipping for change-of-mind returns is the customer's responsibility. To start a return, email support@thegromify.com with your order number and we'll send instructions and the return address. Items sent back without first requesting a return can't be accepted.

30-Day Satisfaction — Damaged, Faulty or Wrong Items

If your item arrives damaged, defective, incorrect, missing parts, or is confirmed lost in transit, contact us within 30 days of delivery at support@thegromify.com with your order number and clear photos or video. You'll be eligible for a free replacement or full refund — no need to return a faulty item in most cases.

Hygiene & Personal Care Products

For health and safety reasons, opened or used grooming, skincare, hygiene, or beauty products can't be returned for change of mind — unless they arrive damaged, defective, or incorrect.

Order Cancellations

Orders can be changed or cancelled before they enter processing. Once an order is processing or shipped, it can no longer be cancelled. Email us as soon as possible if you need a change.

Not Covered

• Incorrect shipping information provided at checkout
• Normal wear and tear
• Minor packaging damage that doesn't affect the product
• Delivery delays caused by customs, weather, carriers, or peak periods

Refund Processing

Once approved, refunds are issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to complete the transaction.

Contact

Questions about a return or refund? Email support@thegromify.com — our team aims to respond within 1–2 business days.

Your Consumer Rights

This policy is provided in addition to your rights under applicable consumer protection laws, including the Australian Consumer Law. Nothing in this policy limits or excludes those rights.