At TheGromify, every order is handled with care through our global fulfillment network to ensure a smooth and reliable delivery experience.
Orders are processed within 1–3 business days, with estimated delivery times of 6–12 business days depending on your location.
Once your order has been shipped, you will receive a confirmation email with full tracking details so you can follow your parcel every step of the way.
If there is any issue with your order — such as a damaged, incorrect, or missing item, or a delayed shipment — please contact our support team within a reasonable time after delivery so we can assist you promptly.
Depending on the situation, we may offer a replacement, store credit, partial refund, or full refund following a careful review of your request.
For hygiene and quality assurance reasons, certain items that have been opened or used cannot be returned.
To ensure a smooth resolution process, please do not return any item without first contacting our support team for approval.
Need help? Email support@thegromify.com for general support, or returns@thegromify.com for returns & refunds. We typically reply within 24–48 hours, Monday to Friday (AEST).
